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How to view the live feed during the night when the screen of my parent unit is turned off?You can press the POWER button once to turn the screen on and press the POWER button again to turn the screen off.
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Is it possible to lower the LED intensity on the camera?It is currently not possible. However, we are launching a new feature called Auto Dim, which automatically dims the LED in dark rooms. Please make sure to keep your camera paired to the app and always updated to benefit from these latest updates.
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Why is my monitor screen flashing green after using it for a few hours?This issue could happen when the monitor's battery is empty. Simply charging the battery will resolve the issue.
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How can I reset my baby unit?Please make sure that all your units are plugged in during the reset procedure. To reset your camera: Press and hold the PAIR button for approximately 20 seconds, you will hear a long beep thence release the PAIR button, and wait for the Camera Unit to complete an internal reset procedure. The Red LED will begin to flash when the Camera Unit is reset successfully. You can add your camera again.
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How can I reset my parent unit?Please make sure that all your units are plugged in during the reset procedure. To reset your parent unit: On the left side of the base of the monitor (parent unit), you should see a small reset pinhole. Using a pin, or something small enough to fit inside, press and hold the reset button until your monitor (parent unit) powers itself off. After what can take up to a minute, your monitor (parent unit) should then power itself back on.
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How to pair a baby unit with my parent unit?Add (pair) a camera: Press the MENU button of the parent unit and the menu bar will pop up. Press the < LEFT button or > RIGHT button until the camera is highlighted, and the DEL/X ADD/+ VIEW or SCAN menu will pop up. Press the + UP button or - DOWN button to select add, and press the OK button to confirm. Camera 1, 2, 3 or 4 will pop up, press the + UP button or - DOWN button to select the desired Camera, and press the OK button to start searching for a camera unit.
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How can I delete a camera from my parent unit?In the event you would like to delete a camera from your parent unit, it is possible to do so by following the steps below: Press the Menu button and the menu bar will pop up. Press the LEFT/RIGHT buttons until the Camera Control symbol is highlighted, and the scan, view, add, and delete menus will pop up. Press the LEFT/RIGHT buttons to select the delete symbol, and press the OK button to confirm.